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Travel help

At Thameslink, we want to make travel easier for all our passengers. 

It's important that our services work for everyone, which is why we offer travel assistance to anyone who needs it. Whether you have accessibility needs, want to find a less crowded service or need an alternative route to your destination, we're here to help.

Need specific travel information? Take a look at the links below for detailed advice that will help you get from A to B.

Assisted travel

We want to make rail travel easier with our assisted travel scheme Passenger Assist, for passengers with disabilities, trouble communicating, or difficulty getting around. Here we explain how to get in touch with us to arrange any travel assistance.

Discover our full range of accessibility services
Find out about alternative bus, train or tube routes for when your Thameslink service is disrupted.

Alternative route maps

Find a way to complete your journey, even when our services are disrupted. We’ve prepared alternative route maps for each of our stations, highlighting your best options for reaching your destination by other means.

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Finding a quieter train

Even from the same station, some services are more crowded than others. If you want the best chance of a seat for your journey, download a guide showing your local station’s least crowded trains.

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Priority Seat Card

Get a Priority Seat Card for your Thameslink train journey if you’re elderly, disabled, pregnant or travelling with an infant.

Access Advisory Panel

Our volunteer Access Advisory Panel works to improve Thameslink services for passengers with accessibility needs.

Find out more

Get a Disabled Persons Railcard

See if you can get a 1/3 off for you and a friend

Find out more

Good to know

Compensation for a delay

Check train timetables

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