Our commitments | Thameslink

What we’re aiming for

Over our seven-year franchise, we’re looking to improve every aspect of our customer service experience.

We want to:

Modernise the railway to make it easier to use

Improve the reliability and capacity of our trains

Make our staff more available on trains and in stations

Use new technology to keep passengers informed and simplify ticket buying

Improve the on board and station environment

Find out more about our contractual obligations and how we are doing.

Stay up-to-date

Subscribe to email updates. Get travel inspiration, journey updates and exclusive offers delivered straight to your inbox.

We will not pass on your personal information to any organisation outside of Thameslink.

Should we no longer operate the Thameslink franchise, please be aware that we will pass your details to the Successor franchise or Secretary of State for Transport to allow you to continue receiving service and/or marketing emails if you have consented to them.

Subscription confirmed

Thank you for subscribing to receive relevant updates from Thameslink.

Subscription Failed

Something went wrong with your submission, please try again later.