Service Quality Regime results
Download the PDFs for each railway period below
Period 13 - 3 March to 31 March 2024
Period 12 - 4 February to 2 March 2024
Period 11 - 7 January to 3 February 2024
Period 10 - 10 December to 6 January 2024
Period 9 - 12 November to 9 December 2023
Period 8 - 15 October to 11 November 2023
Period 7 - 17 September to 14 October 2023
Period 6 - 20 August to 16 September 2023
Period 5 - 23 July to 19 August 2023
Period 4 - 25 June to 22 July 2023
Period 3 - 28 May to 24 June 2023
Period 2 - 30 April to 27 May 2023
Period 1 - 1 April to 29 April 2023
What is Service Quality Regime?
Service Quality Regime (SQR) monitors the service we provide at our stations and on board our trains. Key aspects of facilities and customer service are measured through a mixture of mystery shopping and inspections.
Scores are published per railway period of 4 weeks and against benchmarks set by the Department for Transport.
*The scores are for GTR (Govia Thameslink Railway) a railway operator, managing Southern, Thameslink, Great Northern and Gatwick Express