Service Quality Regime results
Download the PDFs for each railway period below
Period 8 - 12 October to 8 November 2025
Period 7 - 14 September to 11 October 2025
Period 6 - 17 August to 13 September 2025
Period 5 - 20 July 2025 to 16 August 2025
Period 4 - 22 June 2025 to 19 July 2025
Period 3 - 25 May 2025 to 21 June 2025
Period 2 - 27 April 2025 to 24 May 2025
Period 1 - 1 April 2025 to 26 April 2025
What is Service Quality Regime?
Service Quality Regime (SQR) monitors the service we provide at our stations and on board our trains. Key aspects of facilities and customer service are measured through a mixture of mystery shopping and inspections.
Scores are published per railway period of 4 weeks and against benchmarks set by the Department for Transport.
*The scores are for GTR (Govia Thameslink Railway) a railway operator, managing Southern, Thameslink, Great Northern and Gatwick Express