Your safety and security is of paramount importance. Our Rail Enforcement Officers and Security personnel work around the clock, looking out for you.
Whether you’re travelling during the festive season or at any other time of the year, your safety is our top priority. Our Rail Enforcement Officers and security personnel work around the clock, looking out for you.
While we’re here to ensure safe and reliable journeys, there are a few simple actions you can take to protect yourself and those around you.
During the festive period, we're highlighting 'The 12 Steps of Safe Travel’ to help you stay safe and comfortable.
A festive guide for safer, smoother journeys.
Hold onto handrails when moving through stations and platforms, especially when it’s icy.
Tip: If you notice an area is particularly slippery, please report it to a staff member - they’re here to help keep everyone safe.
Wet winter weather means slippery surfaces. Take your time to avoid unnecessary slips.
If you see a hazard, please notify a member of our friendly team at the station.
Keep an eye on your belongings to ensure they’re secure and not a tripping hazard for others.
Security teams and CCTV are here to help, but we all have a role in making travel safe. Stay aware of your belongings to prevent theft and keep pathways clear for others.
Stay hydrated, especially after holiday parties, to keep your travels fresh and focused.
Notice someone looking unwell? A quick “are you okay?” can make a big difference.
Our staff, equipped with body-worn cameras, are here to assist. Don't hesitate to reach out if you or others need support.
During peak hours, give your fellow travellers extra space to make everyone's journey comfortable.
Station staff help manage crowds, especially during busy travel periods.
Assist fellow travellers with prams, luggage, or navigating the station, or notify a staff member.
Help Points are located across our stations if you need immediate assistance.
If someone looks like they need a seat more than you, offer it to them. Sharing is caring!
While the festive season is a time for joy and celebration, our safety measures are in place 365 days a year to protect our passengers and staff. Here’s how we keep our railway secure:
We have CCTV cameras across all stations and trains to monitor activity and ensure passenger safety.
Many of our frontline staff wear body-worn cameras to enhance security, deter anti-social behaviour, and provide evidence if needed.
Our security staff regularly patrol stations and trains to provide assistance and maintain a safe environment.
Located across our stations, Help Points connect you directly with someone who can provide assistance, if you’re on a station without staff.
Located across our stations, Help Points connect you directly with someone who can provide assistance, if you’re on a station without staff.
Be mindful of your environment, especially in crowded areas.
Save important numbers like railway helplines and emergency services in your phone.
If you see something suspicious, speak to one of our staff on the station or on the train.
When parking your bike, make sure you lock it with high-quality locks, ideally a minimum of two.
A small act of kindness can make a big difference. If you see someone in need, offer help or notify a staff member.
No matter the season, small actions can make a big difference. By looking out for one another and using the safety resources available, we can create a railway environment that is welcoming, secure, and enjoyable for everyone.
Stay safe, travel smart, and enjoy your journey with Thameslink.
Subscribe to email updates. Get travel inspiration, journey updates and exclusive offers delivered straight to your inbox.
We will not pass on your personal information to any organisation outside of Thameslink.
Should we no longer operate the Thameslink franchise, please be aware that we will pass your details to the Successor franchise or Secretary of State for Transport to allow you to continue receiving service and/or marketing emails if you have consented to them.
Thank you for subscribing to receive relevant updates from Thameslink.
Something went wrong with your submission, please try again later.