Reporting problems with your journey
If your train is late, or you leave something behind on one of our services, we’ll do our best to help.
Service updates
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Travel updates Latest travel information and updates
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Industrial action Information about upcoming train strikes and industrial action
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Timetables Find Thameslink timetables by station and download train times
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Planned engineering work Details of planned engineering work on our network
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Live map Real-time service status and route display
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Cambridge closures Network Rail are constructing a brand new station at Cambridge South
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Alternative route maps Alternative train, bus and tube maps
Onboard travel
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Bikes & Scooters Storage of bikes and scooters on board
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Wi-Fi on board Keeping you connected
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Baby on board Priority seating for new and expectant parents
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Find a quieter train Want to have the best chance of getting a seat?
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Luggage Guidelines and support for carrying luggage on board
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Travelling with pets Policies for travelling with pets
Station information
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Car parking Parking availability and information across our stations
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All stations (A-Z) Facilities, addresses, maps and more, for all stations
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Getting to the station Find out about taxis, buses and how to get to the station
Airport travel
Tickets & Payment methods
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Off-Peak Reduced fares during off-peak hours
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Super Off-Peak Reduced fares during off-peak weekdays
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Anytime Tickets valid for travel at any time
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Advance tickets Discounted tickets booked ahead of travel
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Carnet tickets Buy a book of pre-paid single tickets
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First Class Guarantee a seat and power socket
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Child tickets Child fares and discounts for young people
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Season tickets Discounted long-term tickets for regular commuters
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Flexi Season Flexible season ticket options for part-time commuters
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Ways to pay eTickets, Smartcard and Oyster card payment methods
Discounts & Offers
Accessibility
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Book assistance Our online form for booking assistance for your journey
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Assisted travel Assistance for those with access needs
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Priority seat card A badge for those who require priority seating
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Support whilst you're travelling Information and guidance on accessing our trains
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Wheelchairs & Mobility scooters Guidelines for wheelchairs and mobility scooters
Help & Support
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Contact us Need help? Find out how to get in touch
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Delay Repay Compensation for unexpected delays and cancellations
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Refunds & Amendments How to refund and change your ticket
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Penalty fares Information on penalty fares and prosecutions
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Failed to carry Submit proof of your ticket or railcard
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Lost property Lost property services, collection and enquires
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First Class claim form First class claim form for reimbursement