Help and support | Thameslink

Delay Repay

Been delayed by 15 minutes or more?

Claim compensation

Travel assistance

Would you like assistance at the station for a future journey?

Book assisted travel

Plan journeys nationwide and buy train tickets online

Your account

Plan your journey, and book tickets online for Thameslink and other journeys nationwide.

Log into your account

Refunds and changing your ticket

If you haven’t used your ticket, you may be able to claim a refund.

Lost property

Report your lost property here and we’ll do our best to get it back to you

Contact us

If you have a question here’s how to contact us

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