Accessible travel policy

What to expect if you’re a disabled passenger on Thameslink trains, and how we’re working to make our services as accessible as possible.

Making it easier to travel with us

Everyone should be able to travel on our trains.

At Thameslink we’re doing everything we can to make our trains, stations and facilities as accessible as possible.

Read all about how we’re helping older and disabled passengers in our customer guide.

You can also read our policies and practices for making your journey easier.

Accessible Travel Policy (PDF)

Making Rail Accessible (PDF)

Fleet Accessibility (PDF)

Station Accessibility

Alternative formats

You can ask for a braille version from our Assisted Travel team.

Book assisted travel for your next journey

Get details and apply for a Disabled Persons Railcard

Get priority seating on our trains with a Priority Seat card

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Accessible travel policy

Making it easier to travel with us

Alternative formats