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Thornton Heath (TTH)

At A Glance

Ticket Office
Refreshments
Cycle Storage
Ticket Machine
Toilet
Car Park
Ticket Collection
Waiting Room
Taxis
Step Free Access

This is a Category A station: This station has step-free access to all platforms.

FULL

Address

Thornton Heath Station
Brigstock Road
Thornton Heath
Surrey
CR7 8RX

Scheduled Ticket Office Hours

Mon-Fri:
06:15-20:00
Sat:
06:40-21:00
Sun:
08:15-17:45

Scheduled Station Staffing Hours

Mon-Fri:
05:25-01:10
Sat:
05:25-01:10
Sun:
05:30-01:10
If you require assistance, please see the accessibility section below.

Station Information

For live station alerts regarding lift availability and staffing hours, please see National Rail's station information page
Station operator:
Southern
Operator code:
SN

Ticket office:

Yes

Opening hours:

Mon-Fri:
06:15-20:00
Sat:
06:40-21:00
Sun:
08:15-17:45

Accessible booking office counter:

Yes

Induction loop:

Yes

Ticket machine:

Yes

Accessible ticket machines:

Yes

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Penalty Fares apply on the following operators:

Southern

Collection of pre-purchased tickets:

Yes, from ticket machine

London fare zone:

Zone 4
Smartcards

Smartcard validator:

Yes

Smartcards issued:

Yes

For more information on using the Key smartcard, please visit the Key smartcard webpage on the Southern website.

Oyster Cards

Oyster top up:

Yes

Oyster top-up is only available from the self-service ticket machine. Pre-loaded Oyster Cards can be purchased at the ticket office.

Use Oyster here:

Yes

Get Oyster Cards here:

Yes

Staff available to provide information:

Monday-Friday:
05:25-01:10
Saturday:
05:25-01:10
Sunday:
05:30-01:10

Lost property:

Yes
Southern

Passenger information systems:

Departure Screens, Announcements

Customer Help Points:

Yes
Information is available from help points at all times the station is open.

Rail replacement bus stop locations:

Download printable map

Please click the link for details regarding the rail replacement bus location.

Cash machine:

Yes

Located outside main entrance

Refreshment facilities:

Yes

Toilets:

Yes

Telephones:

Yes

Waiting areas:

No

There are heated waiting areas available on platform 2, during staffed hours.

Accessibility category and features:

This is a Category A station: This station has step-free access to all platforms.

The Assistance Meeting Point is in the Booking Hall, near the cash machine.

Step free access coverage:

Full

Is a staff-operated ramp available for step-free access between train and platform?:

Yes

Station staff help available:

Yes

Station staff help is available at the following times:

Monday-Friday:
05:25-01:10
Saturday:
05:25-01:10
Sunday:
05:30-01:10

Helpline contact:

For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:

  • Phone - 0800 138 1016
  • Textphone - 0800 138 1018

Helpline opening hours:

Monday-Sunday:
24 hours

The assisted helpline is not available on Christmas Day.

Accessible taxis:

Yes
Station Plan
Station Plan

Live Departures and Arrivals

Departures
Arrivals

Timetables