Has your train been cancelled or delayed?
We’ve prepared PDF documents showing a number of alternative ways of getting from your station to your destination.
Service updates
-
Travel updates Latest travel information and updates
-
Timetables Find Thameslink timetables by station and download train times
-
Planned engineering work Details of planned engineering work on our network
-
Live map Real-time service status and route display
-
Alternative route maps Alternative train, bus and tube maps
Temporary planned service changes
Onboard travel
-
Bikes & scooters Storage of bikes and scooters on board
-
Wi-Fi on board Keeping you connected
-
Baby on board Priority seating for new and expectant parents
-
Find a quieter train Want to have the best chance of getting a seat?
-
Luggage Guidelines and support for carrying luggage on board
-
Travelling with pets Policies for travelling with pets
Station information
-
Car parking Parking availability and information across our stations
-
All stations (A-Z) Facilities, addresses, maps and more, for all stations
-
Getting to the station Find out about taxis, buses and how to get to the station
Airport travel
Tickets & payment methods
-
Ways to pay eTickets, Smartcard, weekly capping with keyGo, and more
-
Off-Peak Reduced fares during off-peak hours
-
Super Off-Peak Reduced fares during off-peak weekdays
-
Child tickets Child fares and discounts for young people
-
Advance tickets Discounted tickets booked ahead of travel
-
Anytime Tickets valid for travel at any time
-
sTickets Digital season tickets on your phone
-
Flexi Season Flexible season ticket options for part-time commuters
-
Season tickets Discounted long-term tickets for regular commuters
-
Carnet tickets Buy a book of pre-paid single tickets
-
First Class Guarantee a seat and power socket
Popular destinations
Inspire me
Discounts & offers
Accessibility
-
Book assistance Our online form for booking assistance for your journey
-
Assisted travel Assistance for those with access needs
-
Priority seat card A badge for those who require priority seating
-
Support whilst you're travelling Information and guidance on accessing our trains
-
Wheelchairs & mobility scooters Guidelines for wheelchairs and mobility scooters
Help & support
-
Contact us Need help? Find out how to get in touch
-
Delay Repay Compensation for unexpected delays and cancellations
-
Refunds & amendments How to refund and change your ticket
-
Penalty fares Information on penalty fares and prosecutions
-
Failed to carry Submit proof of your ticket or railcard
-
Lost property Lost property services, collection and enquires
-
First Class claim form First class claim form for reimbursement